Two conflicting approaches on those Boeing 737 MAX crashes

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Boeing and its airline customers are in a tough situation. Plane crashes are very rare — planes are safer than ever — but in the wake of two crashes of Boeing 737 MAX aircraft, they need to both reassure people and indicate that they’re taking steps to solve the problem. Boeing clearly has a disciplined … Continued

What all business authors do

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I’ve been working with and interviewing a lot of authors lately. I am trying to get at what makes them tick. While it is true that they aren’t altruists — they’re in it boost their own standing and businesses, of course — I am beginning to think I’m getting to the nub of what’s important … Continued

Owning up to your Facebook codependency

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I’ve characterized Facebook as an addiction. I think I was wrong. After yesterday’s outage, now I think the correct way to describe our relationship with Facebook is as codependency. Codependency is “a psychological condition or a relationship in which a person is controlled or manipulated by another who is affected with a pathological condition.” (Merriam-Webster). … Continued

Could Facebook read encrypted messages? Would it?

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A week ago, Facebook announced a shift to focus more on messaging (or as Mark Zuckerberg designated it, Facebook’s “privacy-focused” vision). I suggested that this would allow the company to personalized its ads even more. Would this even be possible if, as the company promised, the messages would be encrypted? A guy I respect on … Continued

The 45-minute research interview

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Interviews make your reports and book chapters come alive; the more you can get, the better. To get them, you’re typically asking busy people to give you a little of their time on the phone or by video. How much time? 45 minutes. That’s my magic number, and I’ll explain why. The setup and the … Continued

What is machine learning? A psychedelic graphical journey

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You must always treat the reader’s time as more valuable than your own. That’s the Iron Imperative, and it’s just as valid for graphics as it is for text. If you find yourself endlessly fiddling with with an elaborate diagram, ask yourself, “Is this really helping?” Then get help from a decent graphic artist. When … Continued

Before you buy “The Room,” ask yourself, is your workplace hell?

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You can buy your own office phone booth for $3495. Here is a picture. This is “The Room,” which has apparently been written up in The New York Times, Time, and Business Insider. It is soundproof, ventilated with a “discreet fan,” mobile, and made out of recycled plastic bottles. Two people can put it together … Continued

How Facebook’s “privacy-focused vision” will further violate your privacy

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Facebook’s Mark Zuckerberg announced a major strategy shift towards messaging and “privacy.” Don’t be fooled. It’s not about making you feel safer — at all. At the center of this two-step are two different definitions of privacy. When you think about privacy, you are thinking “I don’t want my private information shared.” That’s not what … Continued