Is Emmanuel Macron really this wonderful? Who is?

The new president of France, Emmanuel Macron, is getting rave reviews. Here’s a passage worth reading: [The President] has a magnetic personality and exudes positive energy, which is infectious to those around him. He has an unparalleled ability to communicate with people, whether he is speaking to a room of three or an arena of … Continued

I’ve figured out what “covfefe” means. It means we’re screwed.

President Trump posted a mysterious tweet including a the non-word “covfefe” last night. Then he asked us to figure out the its true meaning. The meaning is clear: we must no longer take seriously anything this president says. Here’s the Tweet the president sent at 12:06am. Covfefe is not a word. It’s a mistake. But the … Continued

The sublime prose of Molly Young in the New York Times Magazine

The best way to skewer bullshit is to hold it in contrast with vivid reality. This is the trick Molly Young pulled off in the New York Times Magazine, delicately needling the health potions industry without a single nasty word. I am in awe. The piece is called “How Amanda Chantal Bacon Perfected the Celebrity Wellness … Continued

British Airways communicates clearly in a crisis

Due to an IT systems failure, British Airways cancelled hundreds of flights from Heathrow and Gatwick airports this weekend. The company’s statements were clear, straightforward, and sympathetic — a notable contrast to the overblown, self-serving apologies that seem typical for airline screwups. As the gateway to Europe, Heathrow is one of the busiest airports in … Continued

What I learned from 10 days of observant traveling

Ten days ago I departed from Boston Logan airport. Today I’m returning. In between were speeches, workshops, vacation, and a little bit of insight into what I do and why I do it. On this trip I spent time in Cleveland; New York; the glorious airport in Newark; Provo and Salt Lake City, Utah; and Burlington, Stowe, … Continued

Treasury Secretary Steve Mnuchin tap dances around a $2 trillion mistake

Former Treasury Secretary Larry Summers, among many others, says that the Trump administration has made a $2 trillion accounting mistake in its budget and tax plan. That’s an oopsie half the size of the federal budget. Treasury Secretary Steve Mnuchin tried to defend it on CNBC, in an epic tap dance. To understand the error, … Continued

With its Seth Rich retraction, Fox News doesn’t behave like news

Right-leaning viewers think Fox News reveals a side of the news not seen in mainstream media. Left-leaning viewers would say the same about MSNBC. But there’s a difference. Fox News just retracted its controversial article about murdered DNC staffer Seth Rich in a way completely different from how journalists should behave. You can read the … Continued