Tag: waiting room

5 ways to fix the waiting room

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Waiting rooms suck. Think of every waiting room you’ve ever been in: doctor’s office, dentist’s office, motor vehicle department, car dealership, train station, bus station, airport — they’re all terrible. Every waiting room sends the same message: your time is worth less than something else. It might be the doctor’s time, the motor vehicle people’s … Continued

Improving the customer experience of the surgery waiting room

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My son, who is 19, had surgery two days ago at Emerson Hospital in Concord, Massachusetts. I was impressed with the ways in which Emerson improved the experience of waiting for a surgical patient. I also have a few suggestions. The surgery was successful and my son is recovering nicely. Everybody is fine. The surgical’s team’s number … Continued