Today’s post is my first unboxing video. The new book by Jay Baer, author of Youtility, is Hug Your Haters: How to Embrace Complaints and Keep Your Customers. If you’re smart, you’ll give it a look, because customer service is the new marketing.
Recently, the CEO of LinkedIn, Jeff Weiner, explained the company’s future in the wake of a 45% drop in the company’s shares. At around the same time, an executive at Carrier air-conditioner factory explained that 1,400 people would lose their jobs. It’s clear from the videos that the LinkedIn leader was successful, while the Carrier executive was a failure. … Continued
After 400 people attended my Webinar last week and we got dozens of questions. Scroll to the bottom of this post for the recorded replay. Below are my best answers to some fascinating questions about the meaning ratio, tone, reviews, and what causes bullshit. (Questions edited for brevity and grammar.) What is a good meaning ratio target? (Mike DeWees) … Continued
YouTube video producer Hank Green says Facebook cheats, lies, and steals. Facebook product manager Matt Pakes responds that everything is fine. He’s not willing to admit that Facebook is the Borg. The question here is simple: If you have a popular video, are you better off uploading and embedding it in Facebook or just linking to it YouTube? … Continued
Avaya put out an amusing video (embedded below) that pokes fun at all the buzzwords we use around the office (“disruptor,” “hit the ground running,” “seamless”). It’s embarrassing, since we all use these buzzwords. Including, unfortunately, Avaya. Here’s an excerpt of what it says on Avaya’s “Company Overview” page (I’ve highlighted the buzzwords and meaningless claims … Continued