The powerful letter Baptist pastor Jonathan Carl wrote to Donald Trump

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If you were taking wagers on what I’d write about in this space, sincere praise for a letter from a Baptist minister would seem a very poor bet. Here’s what happened: President Trump got upset with Jonathan Karl of ABC News for reporting on the President’s claim that Alabama was in the path of a … Continued

The Trump Twitter ruling affirms the right to troll public figures

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An appeals court affirmed a ruling that Donald Trump’s Twitter account can’t block people. Let’s take a look at what that means. First question: is Trump’s account a part of the public record of government or an activity undertaken by a private citizen? It’s clear from what he posts that it’s intended to public activity. … Continued

The filth factory: Why social network content moderation is doomed to fail

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A battle is waging between humanity’s evil side and the cleverness of Silicon Valley social network engineers. The evil side is winning. And it will always win. The Verge published some insightful articles on this topic in the last few weeks. Casey Newton published the second in a series of exposés on the outsourced operations … Continued

Lord save us from official morons with Twitter

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Donald Trump’s lawyer, Rudy Giuliani, doesn’t get how Twitter works. He thinks the technology is biased against him. Look: if you don’t know how to use a tool properly, own up to it and get help. Don’t flail around blaming technology for your own ignorance. Giuliani tweeted this: Mueller filed an indictment just as the … Continued

The ROAM analysis of Donald Trump’s irate Iran tweet

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Late last night, Donald Trump threatened Iran with an all-caps tweet. Today, I’ll analyze its effectiveness using the Without Bullshit rubric for all written communication, ROAM. Here’s Trump’s tweet: To Iranian President Rouhani: NEVER, EVER THREATEN THE UNITED STATES AGAIN OR YOU WILL SUFFER CONSEQUENCES THE LIKES OF WHICH FEW THROUGHOUT HISTORY HAVE EVER SUFFERED … Continued

An analysis of Twitter’s screwup (with comments from Melissa Agnes)

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Twitter screwed up and wrote everybody’s passwords to a file in plaintext. Then (of course) they apologized. Can we do better with these apologies? And what’s the fallout from this incident? Here’s an analysis and a conversation with Crisis Communication expert Melissa Agnes, author of Crisis Ready. This is getting routine. And that’s the problem. At … Continued

Jack Dorsey proposes to measure the health of Twitter. But he won’t fix it.

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Jack Dorsey posted a tweetstorm about what’s wrong with Twitter and how the company will start to fix it. It’s too late, and probably too little, but it’s a start. Here’s what he posted: We’re committing Twitter to help increase the collective health, openness, and civility of public conversation, and to hold ourselves publicly accountable … Continued