How trolls divide America and what you can do about it
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How trolls divide America and what you can do about it

It’s clear that Russians interfered in our elections. But their objective was not primarily to elect Donald Trump — it was to make us hate each other. And they’re succeeding. New information on Russian troll activity is now available, including a corpus of 3 million tweets from Russian trolls who were part of a foreign…

The key insight for dealing with commenters, correctors, critics, interrupters, hecklers, trolls, and nitpickers
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The key insight for dealing with commenters, correctors, critics, interrupters, hecklers, trolls, and nitpickers

Yesterday, in a writing workshop I was conducting, a woman interrupted me to tell me my explanation of the concept of flow was incomplete and not quite right. And a commenter pointed out an embarrassing grammar mistake in the title of my post. I had only one emotion in each case: gratitude. People seem to…

Jack Dorsey proposes to measure the health of Twitter. But he won’t fix it.
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Jack Dorsey proposes to measure the health of Twitter. But he won’t fix it.

Jack Dorsey posted a tweetstorm about what’s wrong with Twitter and how the company will start to fix it. It’s too late, and probably too little, but it’s a start. Here’s what he posted: We’re committing Twitter to help increase the collective health, openness, and civility of public conversation, and to hold ourselves publicly accountable…

A troll posts a delusional apology
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A troll posts a delusional apology

Reddit user “HanAssholeSolo” posted a meme video of Donald Trump beating up on a figure whose face is the CNN logo. Trump reposted it on Twitter. The original poster’s apology reveals how trolls think. Analysis of the troll’s self-serving apology Buzzfeed’s Brandon Wall took a screenshot of the Reddit poster’s apology and shared it on…

How to deal with schmucks (like the guy Delta Air Lines just banned)
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How to deal with schmucks (like the guy Delta Air Lines just banned)

There’s a lot more public nastiness since the election. For example, there’s the passenger who, as a Delta Air Lines flight was boarding, starting shouting offensive stuff like “Donald Trump, baby! We got some Hillary bitches on here?” Delta has banned him for life. Is this the right way to deal with real-life trolls? Here’s part of…