Vancouver, both sides

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I’m visiting Vancouver to give a speech and take a vacation. It’s awesome. But not completely. Just a warning — this post starts as a sunny story but there is adult material coming, some heartbreaking, and not in a good way. If you don’t want that in your day, please just don’t read this. I’ve … Continued

Airbnb and the joy of imperfect travel

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I’m on a short vacation right now, visiting with family. I’m staying in an Airbnb and I just had one of Airbnb’s local “experiences.” Stuff has gone wrong. And it’s glorious. If business travel is about comfort and predictability, leisure travel is, at least for me, about having unique, memorable, highly local experiences. My wife … Continued

Why you should go Airbnb when you travel with your family

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I’ve travelled internationally with my family many times. We’re immeasurably richer because we stay in people’s houses. I’ll share what we did — and why I loved it. Here’s a list of places we’ve rented from Airbnb and similar outfits, in roughly chronological order. This list starts when my youngest kid was three and ends … Continued

Hotel-blogger dustup: Elle Darby vs. The White Moose Café is a battle of rude losers

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YouTube and Instagram “influencer” Elle Darby asked The White Moose Café in Dublin for some free lodging. The owners of the White Moose responded by ridiculing Darby and banning bloggers. They’re both losers. Learn by observing what they did, and then doing the opposite. Let’s start with Darby. With 90,000 followers on YouTube, she makes … Continued

British Airways communicates clearly in a crisis

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Due to an IT systems failure, British Airways cancelled hundreds of flights from Heathrow and Gatwick airports this weekend. The company’s statements were clear, straightforward, and sympathetic — a notable contrast to the overblown, self-serving apologies that seem typical for airline screwups. As the gateway to Europe, Heathrow is one of the busiest airports in … Continued

Everything United Airlines did wrong in the Denver Leggings Incident

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When several teenage girls wearing leggings attempted to board a United Airlines flight in Denver, the airline blocked them for “inappropriate dress.” As the airline explained on Twitter, the girls were “pass riders” — dependents of employees using free standby tickets — subject to a more stringent dress code. United’s policy is wrong, and it … Continued

Why American Express should shout about its bad news, not hide it

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A frequent flyer friend recently received an email regarding the American Express Platinum credit card. It includes some unpleasant news, but unless you’re the type that reads every word of every email, you’d probably miss it. That’s a mistake, because burying the bad news creates a backlash, now that everyone spreads news on social media. Here’s the … Continued

500 analyst speeches: quirky results in exotic locations

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Analysts (and authors) research fascinating things and find new truths. A lot of people want to hear what you have to say — I estimate that I gave more than 500 speeches over 20 years. Wherever I went, I seemed to experience the quirky side of things. A few exotic examples. Italian joke. I gave a … Continued