We have trouble trusting machines. Ask a Tesla owner.

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Is a Tesla safer with autopilot? That’s a challenging question to answer, because it’s not just about statistics — it’s about human psychology. According to Tesla’s statistics for Q1 of 2021, for every mile driven with a Tesla on Autopilot, you’re half as likely to have an accident as without the autopilot feature. Here’s the … Continued

Tesla says “You’re full of crap” as clearly as possible

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The National Highway Traffic Safety Administration is looking into reports that Tesla vehicles accelerate on their own. Tesla thinks that’s bullshit, and they have the data — and the statement — to back it up. NHTSA is investigating 127 claims of “sudden unintentional acceleration” in Teslas. This is a big deal — when it happened … Continued

Tesla CEO Elon Musk tells the truth (mostly) about layoffs

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In a layoff, a company gets rid of people to boost profits. Everyone knows it; no one ever actually says it. Except Elon Musk. Rather than using corporate layoff doublespeak like downsize, rightsize, and RIF (reduction in force), why not tell the truth? Take a look at what Musk said and how he said it. Tesla’s stock price took a … Continued

Is a Tesla on Autopilot safer? Maybe, but Elon Musk’s stats are crooked

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Elon Musk says Tesla is twice as safe with Autopilot on, but his stats don’t add up. Here’s Musk’s tweet. Here’s the quote from Tesla’s report, as published in Teslarati: “In the 4th quarter, we registered one accident for every 2.91 million miles driven in which drivers had Autopilot engaged. For those driving without Autopilot, … Continued

At Tesla, the customer experience falls far short of the car

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I bought a Tesla. The experience of buying it was terrible. Analyzing the reasons for this is a great exercise in thinking through customer experience. This is not my first electric car. I’m a believer. Six years ago, I bought a Nissan Leaf. My family has been very happy with it. The maintenance costs are … Continued

The best and worst of Elon Musk’s bizarre and arrogant investor call

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Elon Musk conducted Tesla’s Q1 investor call last week — and behaved in an arrogant manner completely unlike any typical CEO, insulting analysts and correcting his own executives. I’m all for more directness in communication, but Musk is appearing unhinged — and Tesla’s stock took a dive immediately after his bizarre performance. Quarterly analyst calls … Continued

Tesla comes clean about its fatal crash; Uber just cowers

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A self-driving Uber ran over a pedestrian in Phoenix. A Tesla in autopilot mode crashed into a safety barrier and killed the driver. Tesla released a statement about the crash that delivers specifics and clarity, while Uber said very little. It’s moments like this that clarify why we tend to trust Tesla, but not Uber. … Continued

The SpaceX Tesla and the military parade are both legit branding exercises

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Yesterday, we learned about two promotional stunts, one executed and one planned. Elon Musk launched a Tesla Roadster into solar orbit and word leaked that Donald Trump and the U.S. military were planning a massive military parade. These are both branding exercises. What do they say about the brands they reflect? Sports cars in space … Continued