Annoying people at scale is profitable. It shouldn’t be.

Annoying people at scale is profitable. It shouldn’t be.

I was astounded to read a Twitter thread from a go-getter named John Plumstead, who harassed 58,408 people to get one or two deals. He can do this because there is no cost to harassing people. Let’s change that. Plumstead’s business is finding property owners in financial distress and buying their properties for less than…

Should a patient portal be an ad-free space? Should anything?

Should a patient portal be an ad-free space? Should anything?

I was surprised to get a promotional message in my doctor’s patient portal, mislabelled as “New Information in Your Chart.” It made me think about marketing, what it is, and where it belongs. Here’s how it looked: I like my doctor and I like my doctor’s practice, which I think is doing excellent work. I’m…

The digital clutter tax: how taxing marketing impressions would improve everything

The digital clutter tax: how taxing marketing impressions would improve everything

We tax things that are bad for society, like tobacco, alcohol, and gambling. Unfettered, undifferentiated internet advertising and marketing impressions are bad for our souls. Let’s tax them, too. Spam. Clutter. Noise. There is just too much of it. Raise your hand if your inbox is full of stupid, pointless, and undifferentiated offers. Say “aye”…

Blog comment spam poetry

Blog comment spam poetry

Blogging is wonderful. People all over the world have shared their perspectives with me. While many of my blog commenters are apparently not native speakers of English, I find their idiom delightful, almost poetic. I had to reject 1,077 comments on this blog. But so you won’t miss out, I present here the most poetic excerpts from…

SAP’s jargon-filled hybris press release: why bother?

SAP’s jargon-filled hybris press release: why bother?

Why are you still doing press releases? And why are they so awful? In 20 years as an analyst, I received 10,000 press releases. I acted on four of them. But PR pros still craft releases and send them to wire services to clutter up everybody’s inboxes. They’re not just poorly read but poorly written, like this delete-provoking…