Every business leader should read Charlene Li’s “The Disruption Mindset”

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I’ve known Charlene Li a very long time. And I’m convinced that her new book, The Disruption Mindset: Why Some Organizations Transform While Others Fail is her finest accomplishment: a fundamentally important and influential strategy book that’s perfectly suited to today’s biggest business challenge. Disruption is a buzzword. Since Clayton Christensen made it famous with … Continued

Two conflicting approaches on those Boeing 737 MAX crashes

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Boeing and its airline customers are in a tough situation. Plane crashes are very rare — planes are safer than ever — but in the wake of two crashes of Boeing 737 MAX aircraft, they need to both reassure people and indicate that they’re taking steps to solve the problem. Boeing clearly has a disciplined … Continued

Happy passengers matter, even if an airline study couldn’t prove it

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An International Air Transport Association study was unable to find a connection between passenger “happiness” and airline profitability. But that’s boring. So the travel news site Skift reported it as if happy passengers don’t matter. The lack of a finding, like a vacuum, sucked up the truth. Skift’s article, by Marisa Garcia, was titled “IATA Study Finds You … Continued

Do you work for a zombie company?

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A company with a clear mission has a soul. The soul motivates workers to contribute in positive ways to a shared goal. What do you call a company that has no soul? A zombie company. A zombie keeps moving forward but exercises no judgment. A zombie company has financial incentives where the soul should be. People do things because it … Continued