Sonos angers its customers with a tone-deaf email. Then it recovers.

Sonos angers its customers with a tone-deaf email. Then it recovers.

When you have a difficult decision to share, it matters a lot how you communicate it. Sonos proved this by annoying its customers with a message about obsolescing products, then turning around and making things better the next day. The original Sonos post was offensive Here’s the hard fact: technology products become obsolete. After a…