Why Zuckerberg reversed course: it wasn’t just the boycotts

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Boycotts rarely work. But in the face of advertiser boycotts, Facebook just did a U-turn on its policy on labelling or blocking presidential posts. The cause and effect here is a lot more complex than it appears. As recently as the beginning of June, Facebook CEO Mark Zuckerberg said the right decision on presidential posts, … Continued

I see you people. And I’m disappointed.

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I’m not getting together in person with very many people these days. I connect with all my professional friends on social media and email. And you people are remarkably consistent — you either offer value, or you don’t. Here’s what I value: original, thoughtful content, and information I wouldn’t have seen otherwise. For example: Data, … Continued

Hey, @jack, here’s how tweet editing should work

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Twitter’s VP of Research and Design Dantley Davis tweeted a list of new features coming to Twitter. Here’s the list: Where’s tweet editing on this list? These are minor tweaks that will mostly affect heavy users and celebrities. Everyone who has ever made an error while tweeting — that is, everyone who uses Twitter — … Continued

Google CEO says YouTube is too big to fix. So what’s reasonable to expect?

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Google CEO Sundar Pichai said on CNN that YouTube will never be free of offensive content. Fine. But let’s get some appropriate principles for content in place. Here’s some of what Pichai said: We’ve gotten much better at using a combination of machines and humans. . . . So it’s one of those things, let’s … Continued

Social media, class of ’07

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We all belong to an insiders’ club. What’s yours? By 2007, Charlene Li and I had gotten the approval from Forrester to write the book that become Groundswell. She was already well-known as the top analyst covering the use of social media for business. With her help, I studied and became knowledgeable about that as … Continued

Facebook, AI, evil, and human creativity

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The intersection of human evil and Facebook algorithms has created the evil-amplifying social networks we now share. Facebook says AI can solve the problem. So far, it can’t. If it ever does, heaven help us. The New York Times published a revealing profile of Mike Schroepfer, Facebook’s CTO. He’s the man whom Mark Zuckerberg has … Continued

The Milo Yiannopoulos whine is the endpoint of a troll’s lifecycle

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Milo Yiannopolous is a provocateur. A British national stirring up American politics, a gay icon of the alt-right, he takes hateful positions on race and politics that have earned him wrath and protests wherever he appears. He advocated for sex with 13-year-olds. He cheered on Gamergate’s harassment of women. As a result, now, his life … Continued