Was Randi Zuckerberg right to call out Alaska Airlines on Twitter?

Randi Zuckerberg says she was harassed by another passenger on Alaska Airlines, and the flight crew enabled him. She tweeted about it to get the airline’s attention. Is it fair to use your social media following to get satisfaction from a company behaving poorly? Was Randi Zuckerberg’s letter fair? Randi Zuckerberg is an author, Facebook’s … Continued

The Truman Show candidacy: a radically transparent suggestion

What really goes on behind the scenes with candidates for president or other public offices? You know shady things are going on — things that may never come out unless there’s an investigation. It’s time for radical transparency. It’s time for the first full-time livestreaming Truman Show candidate. Recent elections have proven the power of … Continued

Talking about Donald Trump and Twitter with an idealist from 2007

Josh from 2007: I can’t believe it. I can’t believe I’m talking to you ten years in the future. Josh 2017: Yup. I’m here to tell you that you were right about social media blowing up. Even politicians are using it. But it turns out that connecting a politician’s brain directly to millions of voters … Continued

Everything United Airlines did wrong in the Denver Leggings Incident

When several teenage girls wearing leggings attempted to board a United Airlines flight in Denver, the airline blocked them for “inappropriate dress.” As the airline explained on Twitter, the girls were “pass riders” — dependents of employees using free standby tickets — subject to a more stringent dress code. United’s policy is wrong, and it … Continued

40 years of mob psychology

One day, about 40 years ago, I found myself in a group of people doing something that scared the crap out of me. As I look around me now, I feel the same way I felt then. I went to college at Penn State, a burgeoning mass of 30,000 students sequestered in the heart of the mountains … Continued

A scary future for Twitter users

Salesforce and Disney have given up on acquiring Twitter, citing its troll problems. To succeed in tech you need either profits or growth; Twitter has neither. So somebody’s going to buy it that doesn’t care about the users. As a result, if you’re a user, you can expect a very scary future — scarier than any ghosts … Continued

Blame yourself, not the media, for salacious Trump coverage

Do you think that the news media favor sensation over substance? The evidence shows the opposite. So why does it seem that way? Because sensation is what we, as readers, want, and social algorithms give us what we ask for. The two most newsworthy things that Donald Trump did in the last two days were these: He … Continued