Symantec deserves a certificate for shouting about Google

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Google’s Chrome browser is going to stop accepting security certificates from Symantec. This is a big deal: for a browser to recognize a site as secure, it has to accept that site’s certificate, and more than 30% of all sites use Symantec certificates. Google announced this is a direct but technical way, then Symantec responded with exaggerated whining … Continued

HP isn’t actually sorry that it has enslaved your printer and rejected your ink

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HP would prefer that you didn’t use third-party or refilled ink cartridges, so it has updated its printers’ firmware to reject “counterfeit” ink. When this upset printer owners, it apologized in the most weaselly, self-justifying way possible. Its statement shows how companies can either apologize, or defend themselves, but shouldn’t do both at once. In March … Continued

The boldness of security experts’ Trump critique

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Yesterday, 50 former national security officials who had served in Republican administrations published a letter criticizing Donald Trump. This document is bullshit-free: it’s written in the first person with active voice, direct, declarative sentences and a limited number of qualifiers. For a political document, this is remarkable. An effective document is short, features a descriptive title, and explains its … Continued

Apple gets half of America to take its side — and it’s not done

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Apple has already convinced half of America that it has a case to defy the FBI. Now Tim Cook has extended the company’s clear, jargon-free communication to its own employees, and to the public with an Answers page. According to a survey of over 1,000 people from the Pew Research Center, 51% of the respondents think Apple … Continued