Why your document is a terrible mess

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Here’s what went wrong. You started with a good idea. Then you showed it to someone. She told you it needed something more. So you added it. You sent it out for review. Your reviewers all suggested adding and changing things. They’re important and powerful people, so you did. The technical people insisted you include … Continued

How to deal with pushy, misguided reviewers

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In my last post, I described what to do with document reviewers who say too little. But what about those who say too much? Here’s a comment from last week’s post: Josh, what is your advice for responding to the person who is asked to “review for accuracy only” and sends back an article completely … Continued

Reading between the lines of maddeningly vague editorial comments

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Every piece of business writing needs reviews. Some reviewer comments are specific and helpful. Here’s how to deal with the rest of them. Feedback makes business writing better. A good writer may need to get reviews from technical experts, legal authorities, better writers, copy editors, or clients. But at the typical company, the feedback process … Continued

The reviewers’ memo that will save your sanity

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Managing reviews of your drafts is a pervasive problem. At my talk to PR professionals this weekend, only one person out of an audience of 150 said her review process worked well. Today, I’ll describe a key element of a disciplined process for soliciting, collecting, and combining reviews: the memo you send to reviewers asking for feedback. The reviewers’ memo: an … Continued