How to write a book chapter

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I write business books. Every chapter is a 5,000-word package full of stories, detail, statistics, insights, and recommendations. You don’t just sit down and write one of those at random. Here’s what it takes to create one. In the last 10 years I’ve written, cowritten, or ghostwritten six books. Five of them were case-study powered business … Continued

New research on business writing (infographic and report)

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Today I release “The State of Business Writing, 2016,” my first research report about the challenges of writing at work, based on a survey of 547 business writers. This is the first public release of the whole set of research. Biggest takeaways: 81% of people who write for work agree with the statement “Poorly written material wastes my … Continued

Lessons from the plagiarism in Melania Trump’s speech

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Parts of Melania Trump’s speech at the Republican National Convention are strikingly similar to Michelle Obama’s speech from eight years ago. How does this happen? Plagiarism at this level is typically the result of sloppiness, not outright theft. If you don’t want this to happen to you, then you need to change how you work. What … Continued

Happy passengers matter, even if an airline study couldn’t prove it

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An International Air Transport Association study was unable to find a connection between passenger “happiness” and airline profitability. But that’s boring. So the travel news site Skift reported it as if happy passengers don’t matter. The lack of a finding, like a vacuum, sucked up the truth. Skift’s article, by Marisa Garcia, was titled “IATA Study Finds You … Continued

11 key planning tips for writers and the psychology behind them

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Crappy writing springs from crappy planning. Like an architect, plan before you build. On a project that takes weeks or months to write, spend at least one day on planning. Follow these planning tips to maximize your chance to create something great. In this post, I show you how to lay the groundwork for a writing project like … Continued