I see you people. And I’m disappointed.

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I’m not getting together in person with very many people these days. I connect with all my professional friends on social media and email. And you people are remarkably consistent — you either offer value, or you don’t. Here’s what I value: original, thoughtful content, and information I wouldn’t have seen otherwise. For example: Data, … Continued

United Airlines and the cost of being hated

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I’ve analyzed lots of corporate screwups in this space. Most of those companies will recover just fine. But a few now have a permanent reputation for being a bad and hated company, with real costs that will continue for decades. Let’s look at some of the corporate stupidity on display in the last year or so and … Continued