The bullshit in Philadelphia Magazine’s “No Bullshit Mayoral Election Guide”

Continued">

Elections and bullshit go together. That’s why I was intrigued to get several suggestions to analyze Philadelphia Magazine’s “No Bullshit Mayoral Election Guide.” Sadly, I think bullshit is an essential element of all election guides, including this one. Patrick Kerkstra, writing in Philadelphia Magazine, describes his guide this way: … [W]e’ve put together this bottom-line assessment of the … Continued

Comcast customer service transformation, in Philadelphia Magazine

Continued">

When you read about corporate transformations, be wary. Reporters love to tell these stories, because they humanize companies. We love to read them. But they’re stories, which is not the same thing as truth. Take this article about about how Comcast is transforming its customer experience, “Comcast Knows How Much You Hate Them,” by Richard Rys, in … Continued