Rogers crippled a huge chunk of Canada on Friday. How’s their apology?

Rogers crippled a huge chunk of Canada on Friday. How’s their apology?

ByJosh Bernoff

Rogers Communications is the dominant internet provider in Toronto and the rest of Ontario. When it failed on Friday, it crashed a quarter of Canada’s internet connections, disrupting everything from mobile service to work-at-home to financial transactions and emergency 9-1-1 service for parts of three days. Now that service appears to be back, Rogers has…

Verizon FiOS manipulates time and reality — and still mangles the customer experience

Verizon FiOS manipulates time and reality — and still mangles the customer experience

ByJosh Bernoff

My internet service went down Sunday night. Verizon’s messages about the outage seemed to emanate from a twilight zone where time and reality have no meaning. I’m a Verizon FiOS customer. FiOS is extremely reliable — it’s never gone down in over five years. That’s good, because my business, my family’s work, and all my…