And the Oscar for best apology goes to . . . PriceWaterhouseCoopers

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Perhaps you noticed that there was a screwup at the Oscars last night. Faye Dunaway and Warren Beatty announced that “La La Land” had won the Academy Award for Best Picture . . . and then had to backtrack, because there was a mistake. “Moonlight” was the actual winner. After the mistake, many people behaved graciously. … Continued

Chris Rock’s Oscars monologue: to create change, use humor

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There is no better way to tell the hard truth than with a joke. First, the audience laughs. Then they think “why is this funny?” Then they get your point. Then they change. That’s why Chris Rock’s Oscars monologue was so telling, while Motion Picture Academy President Cheryl Boone Isaacs’ apology was so pathetic. Humor … Continued

Comparing apologies: Oscars vs. Chipotle vs. Boston Globe

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Three organizations have screwed up recently: The Motion Picture Academy nominated zero actors of color for Oscars, Chipotle made its customers sick, and the Boston Globe couldn’t deliver papers. I wanted to follow up on my recent posts about Chipotle and the Globe, and see if the Academy Awards folks could do any better. All three needed to … Continued