United breaks passengers (and apologizes feebly)

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I didn’t want to write another United Airlines post, but so many of you insisted — and United’s apology is even lamer than the one from two weeks ago. On an overbooked flight from Chicago to Louisville, United Express needed space to ferry four crew members to another assignment. After an $800 bribe persuaded only two passengers … Continued

Everything United Airlines did wrong in the Denver Leggings Incident

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When several teenage girls wearing leggings attempted to board a United Airlines flight in Denver, the airline blocked them for “inappropriate dress.” As the airline explained on Twitter, the girls were “pass riders” — dependents of employees using free standby tickets — subject to a more stringent dress code. United’s policy is wrong, and it … Continued

United Airlines’ missed opportunity to move beyond platitudes

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There’s been a little trouble over at United Airlines. But new CEO Oscar Munoz’s platitudinous email to frequent flyers makes it sound like everything’s great. He missed the opportunity to transform the airline and tell the truth about it. United is the worst major U.S. airline, which, given the pathetic state of US air travel, is … Continued