United Airlines and the cost of being hated

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I’ve analyzed lots of corporate screwups in this space. Most of those companies will recover just fine. But a few now have a permanent reputation for being a bad and hated company, with real costs that will continue for decades. Let’s look at some of the corporate stupidity on display in the last year or so and … Continued

The boycott war has descended into madness

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The divisions in the country have spilled over into commerce, with calls to boycott businesses from Nordstrom’s to Kellogg’s. Feel free to boycott businesses that backed a candidate you despise. But draw the line at extending those boycotts up the supply chain, because that way lies madness. After the most vitriolic election in memory, the country … Continued

Nordstrom: “We sell what sells, including Ivanka Trump”

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Should Nordstrom continue to carry Ivanka Trump merchandise? It sells. So Nordstrom will keep selling it. In its rambling email to employees, it wraps that fact in tissue paper and packing peanuts. Why not have the courage to tell the truth? A friend of mine recently emailed Nordstrom to protest its decision to continue to … Continued