What will happen to Nielsen?

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Nielsen, the ratings giant that measures how we watch TV, browse the Web, and buy things, is for sale to private equity. Just watch: you’re about to see a perfect example what happens money men get their claws into the economics of monopoly. As I wrote yesterday, monopolies prioritize strategy over customers. As I learned … Continued

A monopoly always prioritizes strategy over customers. That explains a lot.

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The alternate title for this post was “Why things suck.” I’ve been analyzing corporate behavior for 25 years. I’ve covered Microsoft, Comcast, Facebook, sports leagues, and government. And one simple statement — monopolies prioritize strategy over customers — explains so much. Monopolies are not evil. It’s not that they don’t care. It’s just that once … Continued