United Airlines and the cost of being hated

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I’ve analyzed lots of corporate screwups in this space. Most of those companies will recover just fine. But a few now have a permanent reputation for being a bad and hated company, with real costs that will continue for decades. Let’s look at some of the corporate stupidity on display in the last year or so and … Continued

Hey Marvel Comics, you can’t take a stand in the passive voice

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When Marvel Comics artist Ardian Syaf secretly inserted Indonesian political images into his X-Men comics, Marvel fired him. Its passive statement about the incident isn’t fooling anyone. Ardian Syaf inserted secret messages into comic art In the Muslim-dominated nation of Indonesia, some Islamist groups are now in conflict with the Christian and ethnically Chinese governor of Jakarta, Basuki … Continued