John Henry’s disingenuous justification for trading Red Sox star Mookie Betts

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The Red Sox traded beloved outfielder Mookie Betts, one of the best players in baseball, along with pitcher David Price, to the LA Dodgers. They saved a boatload of money, in exchange for some younger but much less talented players. Fans are devastated. Team owner John Henry’s explanation is touching, in its way, but he … Continued

The Red Sox deliver an exemplary apology for the racist taunts to Adam Jones

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Adam Jones, center fielder for the Baltimore Orioles, said fans at Fenway Park threw peanuts at him and shouted the n-word. The Red Sox — and many other prominent Boston figures — have not only apologized, but taken action. Take note: if your organization gets in trouble, this is a case study in how to respond properly. To … Continued

In the Boston Globe’s crisis, blame the Globe, not digital disruption

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The Boston Globe is now a week into its epic delivery mess. You could blame digital disruption, but you’d be wrong. The Globe’s management did this to itself. First, let me single out the Globe’s journalists for praise. In the wee hours Sunday morning, reporters volunteered to help deliver papers. (I love Hiawatha Bray‘s caption for this photo … Continued

How John Henry should fix the epic stupidity of the Boston Globe

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The Boston Globe has managed to survive the inescapable digital transformation of the world, only to destroy itself in spectacularly shortsighted analog fashion. Like all media, the Globe faces digital disruption. But from the innovative launch of Boston.com in 1995 to the responsive-design works-on-all-devices site of today, its digital steps have been clever and effective. The paper’s … Continued