HP isn’t actually sorry that it has enslaved your printer and rejected your ink
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HP isn’t actually sorry that it has enslaved your printer and rejected your ink

HP would prefer that you didn’t use third-party or refilled ink cartridges, so it has updated its printers’ firmware to reject “counterfeit” ink. When this upset printer owners, it apologized in the most weaselly, self-justifying way possible. Its statement shows how companies can either apologize, or defend themselves, but shouldn’t do both at once. In March…