Comcast recovers nicely from a slippery situation

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Everybody loves to hate Comcast, America’s biggest cable company. On Monday, in Indianapolis, its repair technicians created a situation that led to multiple car accidents, then behaved arrogantly and denied being responsible. Comcast’s response is not bad; it’s direct, personal, and promises to make things better. What happened in Indy? Several Comcast repair trucks with “cherry-pickers” … Continued

Will I see you in Indy this weekend? And other travels . . .

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It’s time to take this show on the road. I’ll be tearing up the Public Relations Society of America Conference with a talk on this Sunday, October 23 at 2:45 PM (room “White River E”). Given all the press releases I’ve ripped apart on this blog and my recent exhortation to give them up, this should … Continued