In praise of ignorance and being wrong

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What comes before learning? In 1995, I was out of work and interviewing for a job as an analyst at a research company. As they described the job to me, I became very excited. My job was going to be to identify important questions for business clients where the answer was not yet known. Like … Continued

Analysts, the Dunning-Kruger Effect, and the Gartner Hype Cycle

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A little knowledge is dangerously misleading. That’s the message of the Dunning-Kruger effect, in which ignorant people think they’re smart. It’s the message of the Gartner Hype Cycle, in which people get overenthusiastic about new technologies. And it’s the reason that analysts, over and over again, get overenthusiastic about whatever’s new. In 1999, the psychologists … Continued