How the empathetic expert generates trust

Continued">

I was thinking about why I trust one particular doctor more than others. It comes down to two things: expertise and empathy. Neither, by itself, is sufficient. The doctor is Caroline Levine. She is a specialist who I visit at least twice a year, and who is protecting my health from serious jeopardy. She has … Continued

Skills vs. expertise: a 12-month thought experiment

Continued">

I used to be an expert in marketing. And yesterday, I skipped the Super Bowl and didn’t watch a single $5 million commercial. I must be a fraud. Here’s a secret: I don’t know all that much about marketing. (Shh, don’t tell anyone.) So how the heck did I get to be an “expert?” I … Continued