What Zoom did right and wrong during its outage

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Zoom went down for a lot of users on Monday morning. That was also the first day of school for a lot of public school and college students. The company treated the outage as a matter-of-fact event and communicated clearly and regularly throughout. Was that enough? How Zoom communicated Zoom’s problems first started appearing at … Continued

Zoom CEO Eric Yuan takes a step in the right direction on privacy

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As we all try to work from home, Zoom videoconferencing has become the hottest company on the planet. It’s also at the center of a firestorm of criticism on privacy and security. Yesterday, CEO Eric S. Yuan tried to address the problem. His post is a good first step, but now Zoom has to follow … Continued