What Zoom did right and wrong during its outage

What Zoom did right and wrong during its outage

ByJosh Bernoff

Zoom went down for a lot of users on Monday morning. That was also the first day of school for a lot of public school and college students. The company treated the outage as a matter-of-fact event and communicated clearly and regularly throughout. Was that enough? How Zoom communicated Zoom’s problems first started appearing at…

Zoom CEO Eric Yuan takes a step in the right direction on privacy

Zoom CEO Eric Yuan takes a step in the right direction on privacy

ByJosh Bernoff

As we all try to work from home, Zoom videoconferencing has become the hottest company on the planet. It’s also at the center of a firestorm of criticism on privacy and security. Yesterday, CEO Eric S. Yuan tried to address the problem. His post is a good first step, but now Zoom has to follow…