United Airlines should learn that you can’t create consistency with a lottery

United Airlines should learn that you can’t create consistency with a lottery

United Airlines attempted to replace its employee bonuses with a lottery. This is a “motivational” idea so stupid that, after the employee backlash, the company had to “press pause” on it. Ironically, the plan was an attempt to encourage employees to be more consistently caring — but a plan like that shouldn’t start with random…