How the empathetic expert generates trust

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I was thinking about why I trust one particular doctor more than others. It comes down to two things: expertise and empathy. Neither, by itself, is sufficient. The doctor is Caroline Levine. She is a specialist who I visit at least twice a year, and who is protecting my health from serious jeopardy. She has … Continued

The Rationalist Papers (30): Harden your heart

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Only the tough survive. It’s time to get tough, America. At its core, that’s the argument for Donald Trump in this election. What’s the alternative? Bleeding-heart liberalism that wants to take what you have and give it to people who don’t deserve it. Sympathy is weakness. To keep America great, you need to harden your … Continued

The fundamental question: Do you want answers or empathy?

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Much of human conflict can be traced to a fundamental misunderstanding: giving people answers when they want empathy, or vice versa. Think about it. If you are in a serious relationship, what happens when your significant other comes to you in a state of upset about something happening in their life? When someone comes to … Continued

How our leaders responded to events of this week

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Yesterday I told you that our leaders’ responses to events of Baton Rouge; Falcon Heights, Minnesota; and Dallas would tell us a lot about them and the years to come. Today, I rate those responses. President Obama and Hillary Clinton rate well; the other candidates rate poorly. I didn’t have high hopes; this is an … Continued

Answers to your questions on social media, empathy, and more (Ask Dr. Wobs)

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From southern courtesy to corporate bullshit, you had lots of questions after last week’s webinar for Higher Logic. I’ve answered them here. (Questions edited for length and clarity; some questions are from multiple listeners.) Q. Isn’t this all things that we should have learned from “Elements of Style” by Strunk & White?  How is this different? Strunk … Continued