New research: what that emoji in your email communicates

Continued">

New research from Ben-Gurion University shows why you should never use an emoji in business communication. Researchers Ella Glikson, Arik Cheshin, Gerben A. van Kleef tested emojis with 549 people from 29 countries. Here’s what they found: Participants who received emails with smiley-face icons rated the sender as less competent. While smileys are supposed to make … Continued

Never use an exclamation point! (And other rhetorical no-nos)

Continued">

If you want to sound like an immature, unprofessional idiot, fill your prose with exclamation points, emojis, superlatives, adverbs, and profanity. Today I’ll explain why people use these rhetorical techniques and how they undermine your meaning. There are no absolute rules about business writing. You are welcome to use any of the elements I describe here. … Continued

A graphical journey of terror

Continued">

Tumblr user bisexual-legislature posted an emoji each few moments about their emotions on a flight from Toronto — one that had plenty of turbulence. Text and graphics are no longer distinct. You can “read” this just as easily as any other story — and it transcends language differences. It’s the natural extension of Edward Tufte’s … Continued