I wrote yesterday about the Times’ journalistic lapses and passive-voice innuendo in reporting about Hillary Clinton’s email account. Later on Monday, Margaret Sullivan, the New York Times‘ public editor, explained how the paper screwed up in an article called “A Clinton Story Fraught With Inaccuracies.” While her explanation clarifies what happened, it uses passive voice to allow…
If you opened your New York Times on Friday, you got the impression that the Justice department was opening a criminal investigation into Hillary Clinton. Actually, it isn’t. After the newspaper recognized its errors, it papered over the original article and headline with passive voice. You’d expect this sort of innuendo from outlets with a conservative…
Sixteen months ago, Satya Nadella took over as Microsoft CEO. Today he emailed Microsoft’s 100,000 employees about the company’s mission. His email is an icon of clarity, focus, and motivation. Thanks to GeekWire, you can read the whole email. Consult your local analyst for an opinion on whether Microsoft can execute on this vision. But regardless, you could learn…
If you were a mad scientist working on a formula for overblown, passive, jargon-ridden prose, you’d combine three powerful bullshitogenic ingredients: government, health care, and information technology. Today we’ll hear from someone who did just that, and revealed how a long immersion in bad writing can overwhelm even the most diligent workers. If you’re stuck in a world like this, I’ll…
Infosys is the second-largest systems integrator in India, the epicenter of outsourcing. One of their analyst relations people recently sent a friend of mine an entertainingly baroque email. Systems integrators are huge companies that have trouble articulating their differentiation. They have various technical strengths and will build what you ask them to build. Differentiating is…
Twitter’s got problems. Its active users grew only 18% year-over-year. Profits are a mirage in the distance. While Twitter’s users are reading tweets, they’re not clicking on them very much. And the CEO just announced he’s leaving. But if you read what they publish, you’d say “Everything is awesome!” Here are some excerpts from the…
Every email, document, or post you write now competes with hundreds of other items for your reader’s attention. Two strategies will get them to read it: fascinate and summarize. In this post I explain how to balance these two concepts to create titles, subject lines, openers, and tweets that win over readers quickly. (A complete guide organized by…
You need to get help from someone who doesn’t know you. You’ve got their email address, but you just sit there staring at the blinking cursor. What will get the right response? Show respect, then tell the truth. Take the time to do the cold email right. Be short and to-the-point. Build the email step by step….
When you’re afraid of how people will react, you distance yourself from what you write. This makes your writing weak, which makes you seem weak. Fearful writers use language to evade blame. They: Bury the lead. Flounder around before getting to the point. Use passive voice. When you say “mistakes were made” you conceal who’s responsible. Use weasel…