How to respond to an email you were copied on by mistake

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Sometimes people put your name on emails by mistake — and as a result, you see something that wasn’t intended for you. Naturally, the simplest thing to do is delete it. But we’re all curious, so we don’t often do what we “ought” to do. Here’s some more realistic advice on what to do when … Continued

Ludicrous facepalms to avoid when dealing with authors

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Here’s what you need to know about authors: they spend a lot of time on their books, care about them, and think that they and their books are special. If you respect what they created, they’ll be happy to talk to you about anything reasonable. If not . . . well, they’re very witty smartasses, … Continued