Why American Express should shout about its bad news, not hide it

A frequent flyer friend recently received an email regarding the American Express Platinum credit card. It includes some unpleasant news, but unless you’re the type that reads every word of every email, you’d probably miss it. That’s a mistake, because burying the bad news creates a backlash, now that everyone spreads news on social media. Here’s the … Continued

Talentedly email: communications experts have a burden to be clear

A friend of mine got an email from Talentedly, a company that “informs, educates and inspires people at work by combining technology and experts to create products that are affordable, accessible and make work feel amazing.” When you describe yourself that way, your communications had better be simple and clear. Theirs wasn’t. Some people start … Continued

10 tips for effective email (infographic)

Ineffective email wastes more time than anything else we read — or write. And it’s an easy problem to solve. Effective emails have a purposeful structure, just like any other document. Here’s an infographic with ten tips for emails that get things done, based on Chapter 21 of my book Writing Without Bullshit. Choose a subject line … Continued

FBI Director James Comey statement: Hillary Clinton was sloppy

Yesterday, FBI Director James Comey issued his final statement about former Secretary of State Hillary Clinton’s personal email server. While he characterized her behavior around classified information as “extremely careless,” he will not recommend prosecution. Democrats and Republicans are spinning his decisions relentlessly today. The overwhelming impression I get from Comey’s statement is of a diligent … Continued

Answers to your questions on social media, empathy, and more (Ask Dr. Wobs)

From southern courtesy to corporate bullshit, you had lots of questions after last week’s webinar for Higher Logic. I’ve answered them here. (Questions edited for length and clarity; some questions are from multiple listeners.) Q. Isn’t this all things that we should have learned from “Elements of Style” by Strunk & White?  How is this different? Strunk … Continued

How Facebook’s algorithm can help you rethink your emails

Facebook determines which of your posts get through to your friends. Your emails, on the other hand, all go through. But what if they didn’t? You’d have to write email to make it clearer, more compelling, more engaging. And that’s what you ought to be doing anyway. While Facebook’s algorithm is mysterious and ever-changing, we know … Continued

Jeff Weiner’s creepy letter to staff about the LinkedIn acquisition

LinkedIn CEO Jeff Weiner emailed his staff when Microsoft bought the company. His email is discursive, full of platitudes, and fails to answer the employee’s most important question: what’s going to happen to me? LinkedIn has 10,000 employees, 433 million members, and no profits. And now it’s got a new owner. If you work there, … Continued