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Tag: editorial feedback

Don’t just edit, teach: include a note to the writer with every set of edits

October 5, 2017
Continued">

A writer asked you to review something. You’ve marked up a document or piece of copy with suggested edits. But if you just send it back, you haven’t done your job. Why? Because the writer will likely just accept or reject those edits without thinking too hard. And that’s a missed opportunity for both of … Continued

Managing feedback challenges writers (Survey data)

May 2, 2016
Continued">

My survey of 547 business writers found one big pain point: managing editorial feedback. Only half of business writers get the feedback they need, and only one in three feels that their process for managing feedback works well. Business writers have little love for feedback processes In this table, the first data column summarizes all the responses; the other columns … Continued

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  • When the Web fails, what went wrong? Regular people can rarely figure it out.
  • Lowe’s finds 13 ways to undermine customer experience in a single transaction
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  • Irrational arguments


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