Bad data? Fix it, don’t scrap it. Even when it’s about a pandemic.

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Trump now says hospitals should send patient information to a database in the Department of Health and Human Services, bypassing the Centers for Disease Control (CDC). This will doubtless be followed by complaints about it being bad data, after which they’ll cut off access to the data — data which at the CDC was publicly … Continued

How to turn data into profit: Data Leverage

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I was privileged to work with the authors of an amazing book last year: Data Leverage: Unlocking the Surprising Growth Potential of Data Partnerships, by Christian Ward and James J. Ward. The reason I call this book amazing is that it answers a fundamental question I’d never considered before: What is the value of all … Continued

Beware the thumb on the scale of government data

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To make decisions, our politicians need data that only the government can collect. Political tampering with that data marks the beginning of the end for fact-based policy — and for a nation claiming to serve the needs of the people. Imaginary facts are bad enough. Cooked statistics are much worse. For me, the most disturbing headline in … Continued

Bold writing helps, not threatens, your career (Survey Data)

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Does clear writing make you vulnerable, or boost your career? According the business writers I asked, it’s more likely to help than hurt you. And the older you get, the bolder you get. When I surveyed 547 business writers early this year, I asked whether they agreed with the following two statements: I make a strong, … Continued

Your writing problems are not what you think (Survey Data)

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What’s wrong with your writing? If you think it’s too long, you’re probably right. While you may not realize you have organization and clarity problems, your readers do. Early this year, I surveyed 547 business writers (details below*). This is my first post about the data from that survey. One question I asked was this: In … Continued

Make data happen.

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I miss data. I love data and I can do great stuff with it. When I started at Forrester, we had no consumer data. Then Bill Bluestein challenged me to come up with a consumer segmentation. We used that segmentation, Technographics, to build our first consumer surveys. We entered an awesome world in which you could find … Continued