HP isn’t actually sorry that it has enslaved your printer and rejected your ink

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HP would prefer that you didn’t use third-party or refilled ink cartridges, so it has updated its printers’ firmware to reject “counterfeit” ink. When this upset printer owners, it apologized in the most weaselly, self-justifying way possible. Its statement shows how companies can either apologize, or defend themselves, but shouldn’t do both at once. In March … Continued

Science fiction and analytical thinking

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I was a science fiction fan growing up in the 60s and 70s. I was a technology analyst, predicting the future, in the 90s and 00s. Here’s what science fiction and strategic analysis have in common — and what they don’t. How science fiction challenges the mind (and “sci-fi” doesn’t) Science fiction is not the same … Continued

Hal Varian’s timeless insights on thinking

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In December of 1994, economist Hal Varian, who is currently Google’s chief economist, wrote a paper called “How to Build an Economic Model in Your Spare Time.” Ignore the subject matter. It should have been called “How to think clearly.” His advice hasn’t lost relevance in the 21-plus years since he wrote it. (Thanks to Cory Doctorow at … Continued