Tag: coronavirus

Virtual Stadium — the Zoom live event product we need now

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Streaming performances are missing something crucial: the crowd. We’re going to need that. So today, I’m releasing a spec for the product we need: Virtual Stadium. If you build it, we will use it. Any good performer — musician, athlete, or public speaker — knows the crowd is an essential part of the performance. Did … Continued

That batshit Trump statement about injecting disinfectant

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President Trump actually suggested injecting disinfectant to cure coronavirus. On its face, this statement is so incendiary and dangerous that it demands dissection. What did he actually say, in what context, and what did he mean? The president says many batshit things which, on closer examination, appear to be just rambling of some kind which, … Continued

COVID-19 pitches you can totally rip off

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We keep getting emails and pitches from everyone we’ve ever done business with. And they all start the same way . . . “In these unprecedented times . . . “ “I hope you are well . . . “ We can do better. I can do better. So, in the interests of variety, I’m … Continued

Why the White House guidelines for Opening Up America Again are so wimpy

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The Trump Administration published a set of guidelines for restarting economic activity after the global pandemic. They’re so squishy that they’re meaningless. This set of guidelines follows a dizzying set of stances from the President, starting with Trump’s statement Tuesday that he had the absolute authority to order states to “reopen.” That flew in the … Continued

Navient COVID-19 email: not just vacuous, but deceptive

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Are you helping your customers right now, or screwing them? Like so many other companies, Navient, a student loan servicer, sent a vacuous, unhelpful email about the COVID-19 pandemic. You could easily ignore it, or just give it a cursory read. But because of changes passed by Congress, many borrowers don’t have to pay anything … Continued

If you can’t sell right now, you may as well be generous

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Coronavirus has frozen your business in place. Nobody’s buying. Nobody’s even able to buy. What should you do? Be generous. Give stuff away to your customers. It’s simple. The only real asset you still have is customer relationships. You also have workers — unless you’ve let them go — and those workers are used to … Continued