Citibank and Comcast demonstrate two awesome ways to fail in public

Citibank and Comcast demonstrate two awesome ways to fail in public

It’s been a rough 12 months. It’s been a rough week, if you’re anywhere in the US with weather. But you know, it’s still a good time to review your processes, because now that there is an Internet and social media, your failures are visible to everyone. Just ask Comcast and Citibank. Comcast Cares about…