How to use “Writing Without Bullshit” (infographic)


Eighteen months ago, I started working on a book about writing. Today you can buy it, in bookstores or online. Please consider getting a copy, or if you already have one, reviewing it on Amazon or elsewhere. I designed “Writing Without Bullshit” so you can get a lot out of it. Whether you write emails, … Continued

An unboxing video even haters will love

Today’s post is my first unboxing video. The new book by Jay Baer, author of Youtility, is Hug Your Haters: How to Embrace Complaints and Keep Your Customers.  If you’re smart, you’ll give it a look, because customer service is the new marketing.