American Airlines makes class warfare easier with 9 clear boarding groups
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American Airlines makes class warfare easier with 9 clear boarding groups

American Airlines announced new names for the groups in its boarding process. This made it much clearer how, if you’re an ordinary non-preferred customer, you’re one step above steerage. The clarity is great: it further weaponizes envy even as it deflect attention from the privileges American is slowly squeezing out of flying. Here’s the email that I (and…

The greatest flyers fly American Airlines. And we’re pissed.

The greatest flyers fly American Airlines. And we’re pissed.

American Airlines’ new ad campaign — “The world’s greatest flyers fly American” — gently praises flyers who are civil and generous. After decades of flyer abuse, that’s a lot to ask. I am a 2-million-mile, Platinum-for-life American Airlines frequent flyer. I’ve been a frequent business traveler for 25 years. I have watched the sad decline…