Verizon sent me a video about my bill this month. It was very strange to see a customized video about my billing details. I think this is a good idea — but I worry about similar videos used for phishing purposes.
I recently called Verizon, my Internet provider, to see if I could upgrade the speed of my service. I was pleased to find that not only would they be able to increase my speed by a factor of six, but that they would also reduce my cost. (Call your provider every once in a while — you might get a deal like this, too.)
Of course, that means that there’s a month when my bill is partly at one cost and partly at another. Since people can find this confusing, Verizon sends an email with a custom video explaining it.
I recorded it so you can see what I mean. The video below includes details like my name, details of the services I signed up for, the date of my next bill, and the exact amount that bill will include.
It was frankly shocking to get a link to a video that included my name and personal details. Of course, the only one who could see it was me (until I posted it here).
They were thoughtful enough not to include personal information like my account number. As far as I can tell, there’s no way this video could be used to gain unauthorized access to my account.
I think this sort of service video will become increasingly common. Based on the logo on the screen, this one comes from a provider called SundaySky. In general a service video like this is a good thing. This explanation was actually clearer than what I got when I called customer support to change my plan, and I found it helpful.
Once such videos become common, though, they’ll be subject to hackery. It would be pretty easy to create such a video with, say, not just your name but your picture, perhaps purloined from Facebook. As you can see, this video includes links at the end. In a phishing version, those links could land on a convincing phishing site and nab your password or other details.
Have you received a video like this? What did you think? Do you agree that such videos will become more common, or that they could become convincing conduits for phishing? What’s your perspective?