Clear communication and customer experience: The wisdom of Ingrid Lindberg

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Ingrid Lindberg, the world’s first customer experience officer, is a groundbreaking figure in the discipline of customer experience (CX). She comes to the analysis of corporate writing from a CX perspective. I love her principles, which I’ll give a sample of here. I first came upon Lindberg in researching my most recent book. This passage … Continued

A generic pitch won’t win a big contract. Here are 5 tips that will.

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I’m affiliated with a ghostwriting agency. The way they work is simple: they send an opportunity to their mailing list every week or two, and anyone on that list can respond. I’ve snagged the opportunity every single time I’ve pitched them, but I recently communicated with a woman who’d failed every single time. Reviewing her … Continued

How to write a book chapter

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I write business books. Every chapter is a 5,000-word package full of stories, detail, statistics, insights, and recommendations. You don’t just sit down and write one of those at random. Here’s what it takes to create one. In the last 10 years I’ve written, cowritten, or ghostwritten six books. Five of them were case-study powered business … Continued

An editor’s notebook: when repeated words are the author’s “binky”

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Which words does your author come back to again and again? As an editor, your eye and ear must detect these repetitions, but that’s not sufficient. You need to understand why the author comes back to them and suggest fixes that improve meaning, rather than just creating variety. In a business book I recently edited, the … Continued

An editor’s notebook: How to help authors who get carried away

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One big job of an editor is to provide a perspective from outside the confines of the writer’s head. Writers burble out all sorts of prose that made sense to them when they wrote it. The editor points out what must change for that prose to make sense to everyone else. Today’s examples come from … Continued

An editor’s notebook: When it comes to metaphors, don’t be a slut

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Editors deal in meaning. Metaphors are great for meaning — until they get out of hand. What do you tell an author whose relationship with metaphors has become promiscuous? Today’s example, like yesterday’s, comes from a book I was editing. The author had great ideas and an engaging writing style, but occasionally got carried away. … Continued

An editor’s notebook: Analyzing and untangling sentences

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One of the editor’s primary jobs is to make sentences say what they mean. When the prose gets in the way of the ideas, fix the prose. A focus on the subjects and verbs in sentences can help make prose clearer and reduce the cognitive load on the reader. These examples come from a book … Continued

How to brainstorm the future

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Every strategy book I’ve ever written includes a final chapter about the future. Here’s how I do the brainstorms that turn into those chapters — and how you can run your own brainstorms about the future, whether you’re writing a book or just planning for scenarios. The objective of a brainstorm like this is to … Continued