Return on warmth

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This post is about solo practitioners, loneliness, generosity, warmth, and what you should say to the people you work with. I worked in organizations for 40 years. I was always surrounded by people. We shared so much time together that we got to know and care about each other. I spent half of that at … Continued

Hey, NBC, no one wants “Shoppable TV”

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Part of my job is to save you from making the same mistakes I made. In this case, that’s believing that anyone wants to shop by clicking on what they see on their TV set, as NBC is hoping they will. My interactive TV predictions I was the Forrester analyst focused on television technology for … Continued

How do I know that I am here?

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How do I know that I am here? Is my existence so uncertain? Is must be in the echoes on the Web, the comments on the blog, the likes and loves, the hahas that say, “Yes, we hear you, so you must exist.” Is my existence in the follower count? Is it measured in page-views? … Continued

Things that make you go “Hmm,” April 5, 2019 🤔

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They used to tell us that politics would be better if more people got involved. Now, with Facebook and Twitter, nearly everybody is talking politics. Better? 🤔 Motivational speakers spend most of their lives on airplanes and in hotel rooms. Is that the life you aspire to? 🤔 Thank the Lord for social media sharing. … Continued

Famous or useful?

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If you’re famous you don’t have to be useful. A while ago, I had an assignment to present to a small group: the CMOs of a massive media company. Since this company had a dozen major media brands, there were about twelve people in the room. They had tapped me after having me speak to … Continued

A holiday wish

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30 years ago a new person came into my life. 23 years ago another. Nearly 20 years ago, another. None of these people became who I imagined them to be. They have surprised me. But all of them have enriched me beyond belief. My family is my touchstone. What I wish for you is not … Continued

At Tesla, the customer experience falls far short of the car

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I bought a Tesla. The experience of buying it was terrible. Analyzing the reasons for this is a great exercise in thinking through customer experience. This is not my first electric car. I’m a believer. Six years ago, I bought a Nissan Leaf. My family has been very happy with it. The maintenance costs are … Continued

Reflections on the inauspicious debut of Beethoven’s Fifth Symphony

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Beethoven’s Fifth Symphony is the greatest single piece of music humanity has ever produced. I was, however, surprised to learn that this epochal work, rather than bursting successfully onto the world’s consciousness, had a problematic and stumbling debut and took years to be recognized. There is surely a lesson here for anyone attempting to create. … Continued