Opportunities in the economic restart

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As vaccinations rise, lockdowns lift, and consumers once again feel confident, expect an economic surge in the US in the spring and summer of 2021. But the new economy will not look like what we had before. Three things will drive the economic resurgence. First, at least among Americans with middle incomes and above, savings … Continued

Should brands like Amazon attack their enemies on social media?

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It’s a truism in social media circles: brands should be more human. Of course, humans have a full range of emotions — they can be angry, not just nice or funny. Do we really want angry brands? Brands like Amazon that attack people on social media are going to find out they’re making a mistake. … Continued

Duxbury fumbles the firing of its football coach for actions that horrified Jews

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Dave Maimaron, the head coach of the Duxbury, Massachusetts high school football team, condoned policies that made sport of the Holocaust. Then the town cut ties with him. Duxbury’s letter about the firing is evasive and defensive. What happened in Duxbury Imagine that you a high school football fan at a game between Duxbury and … Continued

The racist overtones of the Atlanta shooter’s “really bad day”

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Robert Aaron Long confessed to shooting eight people in the Atlanta area on Tuesday. Captain Jay Baker, spokesperson for the Cherokee County sheriff’s office, said he had a “really bad day.” Is this how we now describe white people committing mass shootings? What Capt. Baker actually said In this space, I evaluate people’s actual words … Continued

A weak and passive apology from Andrew Cuomo

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New York Governor Andrew Cuomo is now the subject of multiple allegations of sexual harassment, including both suggestive speech and unwanted kissing. I’m not here to litigate Cuomo’s conduct. He’s agreed to have his attorney general investigate his conduct. As I have before for others, I’ll analyze his apology statement for its effectiveness in communication. … Continued

Understanding Dr. Seuss — and why his books were cancelled

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I have been in love with Dr. Seuss since childhood, and happily raised my own children on his lyrical work. Much of his imagery is delightful because it is so exaggerated; some of it is racist. If you want to understand why the company that manages his content has ceased to publish some of his … Continued