The Equifax $125 settlement is yet another lie

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Two years ago, Equifax blamed an “application vulnerability” for a “cybersecurity incident” that exposed personal data of 143 million consumers. Last week, it agreed to pay $125 to any affected person who asks for it. Unfortunately, that’s another lie. Here’s what it says on the Equifax Breach Settlement site: Welcome To The Equifax Data Breach … Continued

Why is Capital One bragging about the part of its data that wasn’t stolen?

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Capital One suffered a data breach. Its explanation of how many and which customers were affected is quite confusing — and it has an odd obsession with reporting on what wasn’t stolen rather than what was. According its About page: “Capital One is . . . serving approximately 45 million customer accounts.” So how many … Continued

A robot umpire illuminates the future of AI

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In a minor league baseball game in the Atlantic League, a robot called balls and strikes this week. But there was still a home-plate umpire, and he was still essential. This is a nice metaphor for the future of AI-assisted work. As described in The New York Times, the system applies rules about the strike … Continued

Strategy vs. tactics

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Strategy generates better, cheaper, more permanent solutions. But it does require thinking a bit . . . I had a problem. There were raccoons in my ceiling. Next to my basement there is an unheated, unfinished space with a dirt floor. They burrowed into this space, squeezed into the ceiling above it, and then migrated … Continued

Ghosting stinks. Learn to write a rejection email.

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Is there anything you hate more than businesspeople who “ghost” you? In case you’re not up on the slang, “ghosting” is ending a relationship by just disappearing and failing to respond to all forms of communication (social media, texting, or email, for example). In a personal relationship, that’s cowardly. In a professional relationship, it’s very … Continued

The Zoom earnings call and the future of video communication

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Zoom used its own video product to conduct its first post-IPO earnings call earlier in June. This is the future of communication. As a former analyst, I can tell you what earnings calls used to be. There was a press release. Then there was a conference call, or possibly a Webinar. In any case, everything … Continued

Why you can’t just keep doing what you’re doing. Especially after 50.

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The Atlantic has a fascinating piece by Arthur C. Brooks called “Your Professional Decline Is Coming (Much) Sooner Than You Think.” It forces you to face the inevitable: you won’t always be as good as you are now, and no, you won’t keep getting better. Here’s what to do about it. As Brooks, president of … Continued

Are rising wages really bad news?

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There’s no shortage of news these days that will make your blood boil. But what really got me going was an article in USA Today about the next big threat to the economy: rising wages. I am no economist, but I’ve been reading business and economic news and analyzing the future of whole industries for … Continued