Google chat support shows how intelligence and stupidity can coexist

I used Google’s chat support. The result was infuriating, because the support person didn’t listen. Humans doing support need to listen and use context — and you’d think algorithms could help with that, especially at Google. Here’s what’s happening. I just set up a new web site for my nonprofit, The next step is … Continued

The DFJ case: When should we believe a woman who claims sexual harassment?

Sexual harassment claims tend to come down to “he said, she said.” Is venture firm DFJ’s founder Steve Jurvetson a predator or a victim? Let’s look at the dueling statements. The accusation Entrepreneur Keri Kukral posted this on Facebook: Threshold reached after long contemplation. Women approached by founding partners of Draper Fisher Jurvetson should be … Continued

Amazing true facts about women at work

Based on the number of #MeToo posts in my social media feeds and the news I’m reading from Hollywood and Silicon Valley, some men have a problem. They seem to be grappling with a mystifying phenomenon: what are women doing in my workplace? Since this blog is all about helping you, the reader, I’ll do … Continued


I want to tell you about an experience I had, because it helped me understanding mansplaining a bit better. It’s an episode I call “docsplaining.” To understand what happened, you need a little background. I am a partner with two other people in a nonprofit organization dedicated to wellness, nutrition, and a new approach to … Continued

Fast and agile writing projects go best

I’ve noticed something about the significant writing projects I work on: the faster they go, the better the results. It’s not that writing in a hurry is effective (it isn’t). It’s that projects completed in a short timeframe benefit from a higher level of concentration. You might call it an agile writing and editing process. … Continued

New Equifax CEO Paulino do Rego Barros Jr. finally gets it right

Equifax interim CEO┬áPaulino do Rego Barros Jr. published a piece in the Wall Street Journal about his company’s response to its data breach. The tone and substance are ideal. Why does it always take at least 3 tries for a company to get its apology and reaction right? The Barros Op-ed works because it’s sincere, … Continued