Sonos angers its customers with a tone-deaf email. Then it recovers.

Continued">

When you have a difficult decision to share, it matters a lot how you communicate it. Sonos proved this by annoying its customers with a message about obsolescing products, then turning around and making things better the next day. The original Sonos post was offensive Here’s the hard fact: technology products become obsolete. After a … Continued

Tesla says “You’re full of crap” as clearly as possible

Continued">

The National Highway Traffic Safety Administration is looking into reports that Tesla vehicles accelerate on their own. Tesla thinks that’s bullshit, and they have the data — and the statement — to back it up. NHTSA is investigating 127 claims of “sudden unintentional acceleration” in Teslas. This is a big deal — when it happened … Continued

Red Sox dump Alex Cora, issue nonstatement

Continued">

Alex Cora cheated when he was a coach for the Astros, and likely cheated again manager of the Red Sox. Then he and the Sox issued a statement about “mutually parting ways.” Right. These are facts: In 2017, the Astros’ players participated in a scheme that involved viewing the video feed from the center field … Continued

How to be a terrible client (and what it will cost you)

Continued">

Working freelance is like a dance. When your partner works with you, it can be glorious. If the partner is oblivious, it is painful and ugly. Here’s the thing: I love my clients. I really do. There is the bright and energetic woman whose book will deliver great advice about how to succeed at work. … Continued

These are the stupidest contract terms I saw this year. Can you beat them?

Continued">

I recently got the opportunity to run a writing workshop for a huge social media company. That meant I also got the opportunity to see their standard supplier contract, which had some pretty outrageous stuff in it. Freelancers, I challenge you: have you seen contract terms worse than this? Let me be clear about what … Continued

After bullying and a weak apology, Away CEO goes away

Continued">

The Verge exposed the toxic culture at direct-to-consumer luggage startup Away. The CEO Steph Korey sort of apologized, then got replaced. The whole sordid saga illustrates how not to run a company. The Verge feature article by Zoe Schiffer was well reported and devastating. Away has dispensed with internal email — everything runs on Slack. … Continued

Elizabeth Warren’s $2 million — and mine

Continued">

Elizabeth Warren disclosed that she made $1.9 million since 1985 doing legal work for companies like Travelers Insurance. To put this in context, you need to understand what consultants and lawyers do and who they do it for. My experience as a consultant and analyst — an illustration When you work for a law firm, … Continued

After 5,981 sexual assaults, is Uber safe? Look deeper . . .

Continued">

Uber released its safety report for the years 2017 and 2018 for the US. It documents 5,981 sexual assaults. Ergo, Uber is a menace, right? Before you read on, please know that I consider sexual assault to be evil and awful. Anyone who commits one should be punished and, to the extent possible, prevented from … Continued