What leaders do

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I’ve had the privilege of working for some amazing leaders — and having helped elect a few, too. Here are some personal observations about what leaders do. The best leader I ever worked for was George Colony, the founder and CEO of Forrester Research, where I worked for 20 years. He wasn’t perfect and I … Continued

Why Zuckerberg reversed course: it wasn’t just the boycotts

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Boycotts rarely work. But in the face of advertiser boycotts, Facebook just did a U-turn on its policy on labelling or blocking presidential posts. The cause and effect here is a lot more complex than it appears. As recently as the beginning of June, Facebook CEO Mark Zuckerberg said the right decision on presidential posts, … Continued

Goldman Sans: A font with control issues

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Goldman Sachs, the global financial firm, has released a new font style, “Goldman Sans,” that is designed for clarity, especially in financial documents. The font comes with a license that tells you what you can and can’t do with it; for example, you can’t use the font to disparage Goldman Sachs. That’s bullshit. Here’s an … Continued

IBM takes a stand on race and bias

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IBM’s CEO sent a letter to Congress regarding technology and racial justice reform. It’s notable for taking a clear stand on ways to use technology to promote more opportunity, rather than as a tool that could be abused by law enforcement. Analyzing Arvind Krishna’s letter Here’s what IBM CEO Arvind Krishna wrote, with my commentary. … Continued

Brian Chesky lays off 1,900 Airbnb staff . . . like an actual human being

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It’s a brutal time for travel, and Airbnb is no exception. It’s laying off 1,900 people, 25% of its staff. But the way that CEO Brian Chesky did it is exemplary — with compassion and a clear explanation. There was no way that Airbnb would survive the pandemic unscathed. Revenue had been cut in half. … Continued