What is Robert Kraft apologizing for?

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New England Patriots owner Robert Kraft just apologized for not doing anything wrong. Why bother? Police in Jupiter, Florida say they have video of Robert Kraft visiting the Orchids of Asia spa and massage parlor, which they say was a front for prostitution. The video almost certainly shows him doing something he’d rather you didn’t … Continued

Two conflicting approaches on those Boeing 737 MAX crashes

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Boeing and its airline customers are in a tough situation. Plane crashes are very rare — planes are safer than ever — but in the wake of two crashes of Boeing 737 MAX aircraft, they need to both reassure people and indicate that they’re taking steps to solve the problem. Boeing clearly has a disciplined … Continued

Before you buy “The Room,” ask yourself, is your workplace hell?

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You can buy your own office phone booth for $3495. Here is a picture. This is “The Room,” which has apparently been written up in The New York Times, Time, and Business Insider. It is soundproof, ventilated with a “discreet fan,” mobile, and made out of recycled plastic bottles. Two people can put it together … Continued

My valentine to Zoom video conferencing

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Some tools are so helpful, useful, and dependable that you rapidly find you cannot live without them. In my work, video meetings have now become essential. And Zoom is the best way to do them. If you read this space regularly you know that I am by nature a skeptical hardass with the contrarian instinct … Continued

How to write like a badass: Jeff Bezos defies Pecker blackmail

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Jeff Bezos, CEO of Amazon and owner of the Washington Post, received emails threatening blackmail from the parent company of the National Enquirer. Rather than knuckle under, he defiantly published the blackmail emails in his own post. If you want to write with conviction while under pressure, there’s a lot to learn here. Bezos’s post … Continued

What will happen to Nielsen?

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Nielsen, the ratings giant that measures how we watch TV, browse the Web, and buy things, is for sale to private equity. Just watch: you’re about to see a perfect example what happens money men get their claws into the economics of monopoly. As I wrote yesterday, monopolies prioritize strategy over customers. As I learned … Continued

A monopoly always prioritizes strategy over customers. That explains a lot.

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The alternate title for this post was “Why things suck.” I’ve been analyzing corporate behavior for 25 years. I’ve covered Microsoft, Comcast, Facebook, sports leagues, and government. And one simple statement — monopolies prioritize strategy over customers — explains so much. Monopolies are not evil. It’s not that they don’t care. It’s just that once … Continued

Mark Zuckerberg: The addicter’s lament

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If you had profited from a highly addictive drug that had done great damage to society, what would you do? A trial about this — about Insys and fentanyl — is happening right now in Boston. But I’m not talking about opioids. I’m talking about Facebook. Mark Zuckerberg’s op-ed in the Wall Street Journal looks … Continued