At Google, a Sundar Pichai apology for sexual harassment stands out

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The New York Times described several instances of sexual harassment by senior executives at Google. Now Google staff are protesting. Google’s CEO, Sundar Pichai, sent an internal email about the company’s policy, and it stands out for its directness. In the wake of so many harassment allegations in the #MeToo era, it’s clear that there’s … Continued

The perfect length for promotional video and other delusions from CONCURED

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According to CONCURED, an artificial intelligence platform, the perfect length for promotional video is 3 minutes and 54 seconds. This may be the silliest “fact” I’ve read this month. CONCURED, which calls itself “The world’s first AI-powered Content Strategy Platform,” issued a press release about its new insights. Here’s the whole thing: Artificial Intelligence Names … Continued

A sexist Mass TLC attempts to recover

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The Massachusetts Technology Leadership Council (Mass TLC), a Boston-area trade group, annually presents awards to local leaders for Best CEO, Best CMO, and the like. All of this year’s nominees were men. After some local tech luminaries called them out on it, they re-opened the process and asks for women nominees. Now they have to … Continued

An analysis of Twitter’s screwup (with comments from Melissa Agnes)

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Twitter screwed up and wrote everybody’s passwords to a file in plaintext. Then (of course) they apologized. Can we do better with these apologies? And what’s the fallout from this incident? Here’s an analysis and a conversation with Crisis Communication expert Melissa Agnes,¬†author of Crisis Ready. This is getting routine. And that’s the problem. At … Continued