The world’s best agency contract, by Segura

The Chicago design and communications firm Segura created my all-time favorite agency contract. Here it is:   This is even better than my “consulting contract without bullshit.” It sets expectations, which is the key to a good relationship. Heard through David Stengle and BoingBoing.

Garrett Camp brings mild and meaningless words to the Uber disaster

Uber has repeatedly screwed up. Its CEO, President, CMO, and CFO are gone. Now Uber cofounder and chairman Garrett Camp says things are going to get better. Sorry, Garrett, but hoping is not a viable plan. Peter Drucker said “Culture eats strategy for breakfast.” At Uber, both are broken. The win-at-all-costs culture has generated a … Continued

Brianna Wu (@Spacekatgal) shows how a candidate can tweet like a person

Brianna Wu is running for Congress. She’s using Twitter like a real person. The result is an authenticity and humanity that’s unique in the political sphere. Yesterday I explained to a Twitter idealist from a decade ago how political Twitter had succeeded, but not in the way any of us expected. Now every politician has … Continued

Talking about Donald Trump and Twitter with an idealist from 2007

Josh from 2007: I can’t believe it. I can’t believe I’m talking to you ten years in the future. Josh 2017: Yup. I’m here to tell you that you were right about social media blowing up. Even politicians are using it. But it turns out that connecting a politician’s brain directly to millions of voters … Continued

Finsbury Park terrorist becomes invisible in passive news headlines

A 48-year old man drove a van into a crowd of people in the Muslim neighborhood of Finsbury Park in London, but he’s mostly missing from the news headlines about the attack. Why? Is it journalists’ passive writing habit, bias in a case where Muslims were victims rather than attackers, or just a need for … Continued

Republican talking points on the obstruction investigation: argumentation or “whataboutism”?

According to the Washington Post, FBI special counsel Robert Mueller is investigating Donald Trump for obstruction of justice. The Post’s White House Bureau Chief Philip Rucker tweeted a picture of the Republican National Committee’s talking points to rebut the story. It’s a good case study in the difference between blowing smoke and actual counterarguments. Talking … Continued

The right and wrong way to volunteer to help on Facebook

My non-profit needs to build an online community with some very specific requirements and a completely new Web site. So I posted for help on Facebook. I got some great responses and some awful ones, which revealed a lot about the business netiquette of social media. While messages on Facebook are informal, they succeed only when they’re … Continued

Uber just ensured that their toxic culture will persist

Uber’s culture is aggressive with questionable ethics. Yesterday they announced the reforms they will make, and also said CEO Travis Kalanick would take a leave. Kalanick’s leave will ensure that none of the proposed cultural changes will happen. Everything Uber did wrong OK, that heading is inaccurate. I haven’t got space to list everything Uber did wrong in … Continued