Charge a lot and deliver an absurd level of quality and service

Just because you’re talented doesn’t mean you need to be arrogant. That’s what I learned from my remodeling contractor, and it’s my philosophy, too. I recently launched a significant remodeling job on my 100-year-old house: rip and replace everything in our two main bathrooms; replace a rotting front portico; and update a laundry room with … Continued

The Ryanair non-apology for messing up and cancelling 2,100 flights

Ryanair made a mistake and had to cancel 40 to 50 flights a day for the next six weeks, for a total of 2,100 flights. The legendary no-frills airline has always treated passengers like freight, and with its non-apology, has proven that accounting for customers’ feelings is a luxury that doesn’t come on Ryanair. This … Continued

With 50,000 new words, Words With Friends is now my enemy

Words With Friends has just added 50,000 new pop-culture words. This is horrifying. According to the AP: WORDS WITH FRIENDS ADDS 50,000 POP CULTURE WORDS by Mark Kennedy, AP ENTERTAINMENT WRITER NEW YORK (AP) — Tell your bae or your bestie: The mobile game Words With Friends is adding thousands of pop culture words as part … Continued

Salesforce puts customers on the execution block with jargon assault

Salesforce is a great program for small business. Each of its customer sites has an administrator, many of whom are non-coders. That’s why a recent “critical update” featuring “block execution” sounded scary — but incomprehensible — to many. The salesforce email: simultaneously opaque and terrifying A correspondent working in a small financial advice firm forwarded … Continued

The Trump Administration is the most transparent presidency in history

You know everything there is to know about how Donald Trump thinks and acts. You want your government to be transparent? You got it. His every utterance get blanket coverage on cable from MSNBC to Fox News, and everything between. We have Politico, Talking Points Memo, and Breitbart dissecting his burps and asides, magnified by … Continued

Racism at Fenway Park

Fans in the stands at Fenway Park in Boston unveiled a banner at yesterday’s baseball game. Here’s a picture. A news story about the incident Here’s a story about it: “Alt-right” activists unveil banner at Fenway September 13, 2017 In the middle of the fourth inning of the Red Sox-Athletics game on Wednesday night, a … Continued

Robert Scoble was wrong about iPhone X, but he’s a mensch about it.

Robert Scoble had predicted the next iPhone would be focused on augmented reality (AR) and transparent, like a piece of glass. It wasn’t. But his description of why he was wrong is revealing, both about Scoble and about the future of both AR and iPhones. I’m a little deeper into this story than most people reading … Continued